Privacy Policy

1. Introduction
Promedical primary cooperative is committed to protecting the privacy and confidentiality of our patients and customers. This Privacy Healthcare Policy outlines how we collect, use, disclose, and safeguard your personal health information and other data in accordance with applicable laws and regulations of South Africa.

2. Information We Collect

Personal Identification Information: Name, date of birth, contact details, insurance information.
Health Information: Medical history, diagnosis, treatment plans, medical records.
Device Data: Data obtained from medical monitoring devices purchased or used via our services.
Operational Data: Data related to your interactions with our services, including appointment records and communications.

3. How We Use Your Information

To provide medical consultations, diagnosis, and treatment.
To sell, supply, and support medical devices and monitoring equipment.
To improve our healthcare services and operational efficiency.
To communicate pertinent health information, appointment reminders, and product updates.
To comply with legal and regulatory obligations.

4. Disclosure of Information

To authorized healthcare providers involved in your care.
To third-party service providers who assist with operations, data management, or device support, under strict confidentiality agreements.
When required by law or legal processes.
To protect the rights, safety, and property of our patients and company.

5. Data Security Measures
We implement technical, administrative, and physical security measures such as encryption, secure servers, and staff training to protect your data against unauthorized access, disclosure, alteration, or destruction.

6. Patient Rights
You have the right to access, correct, or delete your personal information, request a copy of your health records, or withdraw consent where appropriate. To exercise these rights, contact us at [Contact Details].

7. Operations and Data Use
Our operational activities, including scheduling, billing, customer support, and device management, require the collection and processing of your data. We ensure that all operational data handling complies with data protection laws, maintaining confidentiality and security.

8. Medical Device Sales and Monitoring
When you purchase medical devices from us, we collect information necessary for supply, support, and monitoring device performance. Data collected from medical devices is used solely for health monitoring purposes, and we ensure compliance with medical and data privacy regulations.

9. Retention of Data
Your data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

10. Changes to This Policy
We may update this Privacy Healthcare Policy from time to time. Updates will be posted on our website with the revised date. Your continued use of our services signifies acceptance of any changes.

11. Contact Us
For questions or concerns regarding your privacy rights or this policy, please contact us at info@promedicalprimarycooperative.com or call 076 425 0911.