Terms & Conditions

Terms and Conditions

Effective Date: 30/09/2025

Welcome to Promedical primary cooperative
These Terms and Conditions ("Agreement") govern your use of our health services. By engaging with our services, you agree to these terms.

1. Services Provided
We offer medical consultations, treatments, health monitoring solutions, and sale of medical devices ("Services"). Our services are provided by qualified healthcare professionals adhering to applicable standards.

2. Appointment and Payment

Appointments must be scheduled in advance and all payments are done electronically.
Payment for services and products is due at the time of service unless otherwise agreed.
We accept various payment methods except cash.

3. Patient Responsibilities

Provide accurate and complete health information.
Follow the medical advice and treatment plans provided.
Respect our staff and adhere to our policies.

4. Confidentiality and Privacy
We respect your privacy and handle your personal and health information in accordance with our privacy policy.

5. Guarantee of Service and Money-Back Policy

We are committed to providing high-quality healthcare services.
If you are dissatisfied with our service, please contact us within 24hrs of your consultation or treatment.
We offer a full refund if we do not meet the agreed service standards or if you are unsatisfied with the service, provided valid reasons are given and conditions are met.
Refunds will be processed within 7 working business days after review of your complaint.

6. Cancellations and Rescheduling

Cancellations must be made at least 2 days in advance.
Rescheduling is subject to availability.

7. Limitation of Liability

Our services are provided for informational and healthcare purposes.
We do not guarantee specific health outcomes.
We are not responsible for any damages or losses resulting from the use of our services or products however we adhere to high ethical standards of care and you should not be worried about the outcomes.

8. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our platform.All our products and services are recommended by a qualified medical doctor to a patient according to the need and indication.We do not sell medicines or any medical device or equipment to a patient or any member of the public without prior history taking and examination of the patient by a qualified medical doctor registered/contracted as a medical service provider to Promedical primary cooperative Ltd

9. Governing Law
This Agreement is governed by the laws of the RSA.

10. Contact Information
For questions or complaints, please contact us at info@promedicalprimarycooperative.com or call 076 425 0911